You are going to attend a conference on customer care at the Seagreen Hotel, Miami, Florida (US)
You decided to take a plane. What factors do you consider when choosing an airline? Explain your choice
- age of planes
- convenience of airports
- number of destinations
Seagreen Hotel, Miami, Florida (US)
Location: seafront, close to beach
Access: half an hour from airport, noshuttle service
Conference facilities: one conferenceroom (capacity 200), two meetingrooms, a large lounge (capacity 60 people) — could be used for workshops ifnecessary
Bedrooms: small, all with sea views, well-designed with modern furniture
Leisure facilities: Olympic-size swimming pool, gift shop, art gallery, smallfitness centre (not much equipment)
Price: $2,200 per participant, including meals and all entertainment
Restaurant: spacious (capacity 250), mainly Spanish and Mexican dishes, famous Hispanic chef.
Entertainment: local musicians and singers, lively and noisy at night
Guest reviews: excellent service, business centre — limited hours
At the hotel restaurant you meet Ros Pomeroy.
Couple words about Ros.
Find out two things you have in common.
Let’s revise the vocabulary of greetings and small talk
Choose a more suitable response to each of the expressions